Article n°1 – Champ d'Application
Les présentes conditions générales de vente s'appliquent au contrat conclu entre May Twenty, société anonyme [GmbH], immatriculée au registre du commerce du canton de Zoug (Suisse), sous le numéro CH 170 4 013 173 5, dont le siège social est situé à Freudenberg, CH- 6343 Rotkreuz (ci-après dénommé « May Twenty ») et le consommateur, le client de la boutique en ligne www.maytwenty.com (ci-après dénommé le « Client »). A ces fins, « consommateur » s'entend de toute personne physique agissant pour la satisfaction de ses besoins personnels, à l'exclusion de tout besoin professionnel.
Article n°2 – Objet
Les présentes conditions générales ont pour objet de définir les conditions contractuelles applicables à la vente des produits de maroquinerie et bracelets de montre May Twenty de la boutique en ligne accessible à l'adresse www.maytwenty.com
Les présentes conditions générales sont complétées par le bon de commande, rempli en ligne par le Client, qui forment ensemble le contrat de vente conclu entre les parties.
Article n°3 – Champ d'application territorial
Les bracelets de montre May Twenty peuvent être commandés pour être livrés dans tous les pays, à condition que :
- The Client’s address is served by May Twenty’s express carrier
- The material of the product in question is not in conflict with the CITES regulations – for more detailed information, please refer to www.cites.org
Article n° 4 – Characteristic of the Products Offered
The products offered (hereinafter the “Product(s)”) are those appearing in the catalogue published on the pages of the online boutique www.maytwenty.com
Each Product is accompanied by a detailed description prepared by May Twenty. Although the catalogue’s photographs are as accurate as possible, May Twenty cannot guarantee the accuracy and precision of the material presented.
Consequently, the color of the requested watch strap may marginally vary. Some systems for attaching watch straps to the watch case involve inserts (metal or plastic components incorporated into the strap). These are not available from our online boutique.
Any clarifications can be requested in writing by mail or email from the Customer Service department, the contact information of which is indicated in the “Customer Service” article below.
In order to preserve their quality and appearance, May Twenty watch straps must never be immersed in water and, more generally, must not be exposed to any liquid other than the maintenance products recommended by May Twenty.
May Twenty watch straps are not intended to be worn while engaging in manual or sports activities.
The Client is informed that leather can potentially cause allergic skin reactions for certain individuals. Therefore, the Client should ensure that s(he) does not exhibit this form of allergic reaction to leather prior to wearing a May Twenty watch strap.
Article n°5 – Order
A Buyer wishing to place an order for a Product must:
- Complete the online order form, selecting each of the references detailing the Products chosen, in accordance with the process indicated. The Client is entitled to change her/his mind at any time in order to modify her/his selection;
- Provide her/his client number, or complete the identification information and the desired delivery address;
- Confirm her/his order, upon having reviewed it;
- Provide payment in the conditions stipulated in the “Payment” article below.
Confirmation of the order expresses the Client’s acceptance of the May Twenty’s offer appearing on the order form, as well as the Client’s acceptance of these general terms of sale.
May Twenty will acknowledge receipt of the order by sending an e-mail to the Client’s address.
May Twenty reserves the right not to accept an order if it believes that the Client is not acting as a consumer or may be insolvent, or if May Twenty suspects fraud.
Article n°6 – Pricing Policy
The prices appearing in the online catalogue are expressed in Swiss francs. Vat (8%) is included.
If the delivery address lies outside Switzerland, the end customer agrees to take on all import duties and good taxes incurred by international deliveries.
Article n°7 – Payment
Products are required to be paid in full at the time of the order.
Payments must be made by credit card; payments will be made using the online payment platform of May Twenty’s bank, to which the client will be automatically directed.
The Client is informed that May Twenty requires the use of the 3D Secure or Verified by Visa security mechanisms, depending on the Client’s card. The Client must ask her/his bank for access to these services.
The buyer’s account will be debited on the date of the order.
A hardcopy invoice, indicating the invoice’s payment, will be sent to the Client with the package containing the Product.
Article n°8 – Reservation of Title
The Products shall remain property of May Twenty, until they have been paid in full.
Article n°9 – Shipping and Delivery
The Products are delivered by an express delivery carrier, to the address indicated on the order form. The Client may request that the Product be delivered to a third party, to the latter’s address. May Twenty does not accept orders having as a delivery address a post office box.
May Twenty will inform the Client once the Product has been dispatched, and will indicate if a package tracking mechanism is provided on the carrier’s website.
May Twenty shall immediately inform the Client if it is aware that it is possible that the Products will not be delivered by the announced delivery date.
If the indicated delivery deadline is surpassed by more than ten days, the Client shall be entitled to ask May Twenty to cancel the sale. This request must be made by registered mail with return receipt. The Client shall be reimbursed in the same conditions as those stated in the cancellation stipulated in the article below.
The cancellation stipulated in this article is only applicable to Clients whose primary residence is in Switzerland and in the European Union.
In the event of damages during transport, a reasoned complaint must be made to the carrier within three days of the delivery.
If the Product ordered is unavailable, May Twenty shall inform the Client by e-mail. The Client will then be reimbursed without delay and, at the latest, within thirty days from the payment of the amounts that s(he) has paid. Thereafter, these amounts shall accrue interest at the official rate.
Shipping costs applied to products purchased on the May Twenty website:
DELIVERY TIME AND SHIPPING FEES
| Suisse 3-4 Weeks Shipping fees included |
EU 4 Weeks CHF 15.- |
All other destinations 4-5 Weeks CHF 20.- |
Japon Delivery unavailable Please refer to the website : www.cfjapon.co.jp |
In order to vigorously adhere to the CITES regulations, the house of May Twenty will not sell products in exotic materials such as Alligator, Lizard, or Python outside of Switzerland or the European Union. Consequently, all orders for exotic materials to be shipped outside of Switzerland or the European Union cannot be completed.
Article n°10 – Withdrawal period and returns
Because of the “made-to-measures” expectations in the orders made on the web site https://maytwenty.com, there is no withdrawal period. Therefore, the customer will make sure that the order is made with no mistakes.
May Twenty is taking the greatest care in the manufacturing of its products and will reimburse, or exchange, any defective products the customer may have received, provided it is duly informed by the customer ( and defective product has been received by May Twenty) within fourteen ( 14 ) days of receipt by the customer. The client must notify May Twenty by email at contact@maytwenty.com. May Twenty reserves the right to ask for photographs of the product with material defect and to ask for a return of the product at the following address: May Twenty GmbH, Freudenberg, 6343 Rotkreuz, Switzerland. The procedure will be communicated to the client by email in case-by-case basis depending on the defect described.
The client will return the product only if clearly requested by May Twenty. If the product returned is recognised default or defective, May Twenty will replace the product or refund the price paid. In case reimbursement is asked, the client will be only credited to the account used originally to purchase the items, less any taxes, import duties or original shipping charges incurred and will be refunded in the currency in which he paid, at the price he paid, at the exchange rate prevailing on the day when he bought the item.
Not included under this warranty are May Twenty products which are defective because of abnormal use or ill treatment by the customer.
Article n°11 – Warranties
Any watch strap delivered, the size of which varies by more than two-tenths of a millimeter in terms of the width of the box and by more than two millimeters with regards to the length of the box, compared to the dimensions of the Client’s order, shall be deemed to conform to said order.
May Twenty shall not be responsible for the deterioration of a Product that has been used by the Client in a manner inconsistent with its intended use, or in a manner inconsistent with May Twenty’s recommendations.
Article n°12 – Liability
May Twenty is bound by a best efforts obligation with respect to the online selling process; it cannot be held liable for damages resulting from the use of the Internet network, such as lost data, intrusion, the action of viruses, or a service interruption.
May Twenty shall not be responsible for the non-performance or improper performance of this online sales contract if this non-performance or improper performance is attributable either to the consumer, or to the unforeseeable, unstoppable act or fault of a third-party, or to a force majeure situation.
Article n°13 – Intellectual Property
All of the components of the May Twenty online boutique are and shall remain the exclusive property of May Twenty.
It is expressly prohibited to represent, reproduce or reuse, in any form whatsoever, including partially, components of the site, including, but not limited to, software programs, visuals or sound elements.
Article n°14 – Personal Data
May Twenty collects and processes the personal information provided by the Client, solely for the purposes of completing the Client’s order. May Twenty shall be entitled to send the Client e-mails, in order to inform the Client of changes to its catalogue. The Client shall be entitled to request to no longer receive these solicitations, by clicking on the link provided for this purpose.
The Client has the right to access and rectify the information processed by May Twenty concerning her/him. The request must be made following the communications methods stated, and to the address mentioned, in the “Customer Service” article below.
Article n°15 – Agreement of Proof
These standard terms, the order form confirmed by the Client, the invoice, and the information recorded at the time of the Client’s placement of the order, shall be kept by May Twenty on an electronic medium containing a mechanism ensuring the integrity of said information.
The aforementioned electronic recordings shall be deemed by the parties as proof of the communications, order and online selling contract entered into between the two parties.
The Client agrees to receive the various communications referred to in these standard terms, in particular, concerning the delivery and return of the Products, by e-mail, to her/his address declared at the time of the order.
If the Client chooses to contact May Twenty by e-mail, s(he) agrees that the latter will use e-mail to reply to her/his email communication.
Article n°16 – Customer Service
Any request for cancellation, rescission, exchange or warranties of the Products, as well as any complaint, must be submitted either by postal mail, to the postal address: MayTwenty, Freudenberg, CH- 6343 Rotkreuz by e-mail, to the address contact@maytwenty.com
Article n°17 – Governing Law and Assignment of Jurisdiction
The laws of Switzerland govern this section. Therefore, using the site, the Client agrees to the exclusive jurisdiction of the courts of the canton Zug in Switzerland.
Only Swiss law is applicable, also when orders are placed and delivered abroad.
Article n°18 – Privacy and cooky policy
Nous traiterons toutes vos données personnelles de manière confidentielle et nous ne divulguerons ces informations que dans les circonstances décrites ci-dessous. Nous les conserverons sur un serveur sécurisé et nous nous conformerons à la législation suisse sur la protection des données en ce qui concerne l'utilisation de vos données personnelles. lorsque vous vous inscrivez sur ce site Web ou effectuez un achat, nous vous demanderons de saisir et collecterons des informations personnelles telles que votre nom, votre adresse e-mail, votre adresse de facturation, votre numéro de téléphone.
Nous pouvons également collecter, et nos fournisseurs tiers peuvent collecter, des informations sur l'endroit où vous vous trouvez sur Internet, votre type de navigateur, le pays et l'indicatif téléphonique où se trouve votre ordinateur, les pages de notre site Web qui ont été consultées lors de votre visite, toutes les publicités sur lesquelles vous avez pu cliquer et tous les termes de recherche que vous avez entrés sur notre site Web.
Nous confirmons que toutes les données personnelles que vous nous fournissez (ou qui sont disponibles sur des registres publics) et toutes les informations d'utilisateur, à partir desquelles nous pouvons vous identifier, sont conservées conformément à l'enregistrement que nous avons auprès du bureau du commissaire à l'information.
Nous utilisons vos informations uniquement aux fins suivantes :
- maintien de votre inscription
- à des fins statistiques pour améliorer ce site Web et ses services pour vous
- pour vous fournir le contenu du site Web
- pour administrer ce site
- pour vous informer des produits ou des offres spéciales susceptibles de vous intéresser
- pour vous envoyer des informations par courrier ou par e-mail.
Vous pouvez nous contacter à tout moment par écrit ou par e-mail à contact@maytwenty.com et sur préavis de 30 jours à votre demande, nous cesserons de vous commercialiser. Nous ne divulguerons pas vos données personnelles à une société extérieure à la société maytwenty.com.
Si vous souhaitez vous désinscrire de la réception d'e-mails promotionnels ou de publipostage de maytwenty.com, veuillez envoyer un e-mail à contact@maytwenty.com en insérant 'unsubscribe' comme sujet. Veuillez vous assurer d'inclure également l'adresse e-mail que vous souhaitez désabonner (si ce n'est pas l'adresse e-mail à partir de laquelle vous envoyez l'e-mail), votre nom complet et votre adresse postale complète.
Pointspay FAQ
What is Pointspay?
It is a loyalty payment method used for accomplishing your online purchases using your loyalty points.
How do I make payment using Pointspay?
Once you have added the product to cart, select Pointspay at checkout. You will be redirected to the Pointspay payment page to pay for your purchase. Select your loyalty program, login and make the payment.
Can I pay using a combination of points and cash?
Yes, Pointspay allows you to pay using points only or a combination of points and cash. In some cases you can pay by only cash too.
How many points are required for my purchase?
The number of points required for your purchase depends on the value of your shopping cart and the chosen loyalty program. The amount will be displayed once you’ve logged in to Pointspay using your loyalty program or Pointspay account.
What should I do if I’m not being redirected back to the online shop even though I have completed the payment successfully?
We kindly request you to contact us with the order details using the form available here.
What should I do if the order is not successful on the online shop even though I have completed the payment successfully?
Since the payment was successful, we kindly request you to contact the respective online shop to confirm the order. However, if the order cannot be confirmed anymore, we kindly request you to contact us with the order details using the form available here.
How can I refund my order?
As is usually the case with online shopping, returns and refunds should be co-ordinated with the online shop where the purchase was made. Refunds need to be authorized by the respective online shop and will be processed by Pointspay. Payment made using a payment card would be refunded to the same card; and likewise, payment made using loyalty points would be refunded to the same loyalty account. Payments made in cash will not be refunded as loyalty points or vice versa. Please note that, subject to the refund policies of the online shop, any applicable service fees may be applied for refunds. This is at the discretion of the respective online shop and is not determined by Pointspay.